My cable works fine on PC and tried different cables as well. I’m afraid buying yet another cable isn’t the solution.
So was my old Miraco cable on my win11 tablet and still works …
I believe the new cable + the USBC powered hub provided finally what was missing . for my PC.
not telling you to buy new cable or powered hub … just letting you know…
I still believe the charging function while using Miraco on computer is the issue , plus it is not good to have that power hungry device on your computer’s USB anyway …
I wonder how @Rilot got this issue resolved ? on his MAC
thanks for the update - I have tried a lot of cables - the included white usb-c, apple cables, high data usb 3.2 cables, and even cheap cables. I have tried all the built in USB-c ports as well as 3 different hubs - poth powered and non-powered. I can trigger the revoscan popup on both my mac and the Miraco, but thats it - no data transfer. I’ve even left if plugged in for several hours in case it was happening in the background. I have an old intel macbook around here somewhere - I’ll try that if I can find it.
After the New Year when everyone is back at work , I will make sure the dev.team check this thread and look into it more closely .
The white cable that came only with the MIRACO works just on my win11 tablet , it was never worked on my PC … I do tried lots of cables of any kind an powered USB C hubs … reinstalled even win11 on my PC … but until the latest cable I got , nothing else worked before that … my workstation is only 3 years old so I found it strange …
You will see once they shut down the charging function on MIRACO while in data and PC mode , things gonna works for everyone . It was the same issue with other scanners when using single cable , for some it worked, for others it don’t .
I know it is frustrating for you… but trust me I was obsessed with it for over 2 months myself …
1 Like
I don’t have my Miraco yet, so this is just wild guessing, but @Bjrno can you try running the revopoint software with sudo? Find out the location of the app, open a terminal and type something like
sudo /Applications/revoscan.app/Contents/MacOS/revoscan
I’m suggesting this based on issues I’ve had with other USB hardware (Intel Realsense RGBD cameras) where this was a fix for some of the problems. The underlying issue is that MacOS has become very strict about USB power requirements, but some of those restrictions are lifted for superuser…
2 Likes
Thanks, that seems to be a step in the right direction. I do now get the popup in Revoscan now, but it doesn’t load the projects though. This could be an unrelated bug, because the same thing happend when I connected the Miraco to the Windows PC of a friend yesterday. Only after a couple of tries the projects loaded.
The actual command was this one btw:
sudo /Applications/RevoScan5.app/Contents/MacOS/RevoScan5
3 Likes
Ah, that’s good news!
Then there may be a real solution (not requiring sudo) for the long run. @PUTV maybe you can forward this to the developers.
There is a way for a vendor to register their USB device with Apple (the USB Product ID and Vendor ID). Maybe this is only a question of adding the right entitlements when building the RevoScan5 app (or when preparing it for distribution), maybe it is more involved, I don’t know. But undoubtedly the Apple developer website will have more information 
2 Likes
Same problem here: seems to be solved by rebooting my mac every time I want to use revopoint
I’ve been having the same issue with trying to get it to connect via USB, using Win10 Dell Laptop. I was using a USB adapter on the PC end to convert to type A, using the supplied white cable. Would not connect or recognise it, however it did make a noise on the Miraco.
I’ve just tried my much thinner IPAD USB C to C cable and it worked straight away, so definetly an issue with the cable. The supplied cable did charge okay.
Hope this helps someone, try different cables if you are on a PC and having the same issues.
1 Like
Just updated to 5.4.2 and nothing changed. The Miraco is only recognized when I start Revoscan with sudo, and even then the projects don’t load. Currently the only way for me to get my projects on my MacBook is using wifi, which is not really an option if you are scanning on location.
Tried multiple cables.
Possible solution:
My Mac would not recognize the Miraco, but I eventually discovered (with the help of the Revopoint tech team) that there is an issue present with Android devices (which the Miraco is) connecting to Mac computers that have a Dropbox/Google Drive or similar application running that prevents the computer from recognizing the Miraco. Quitting Dropbox allows the Miraco and the Mac to talk. This may not be the answer for everyone, but it worked for me.
1 Like
I have a similar client running, but closing it didn’t change anything for the Miraco.
Did you made an appointment with the technical team ? please do customer@revopoint3d.com
Hi @Bjrno
Have you tried using a USB 2.0 cable?
A USB 2.0 USB-C cable? I don’t even knew those existed actually. I’ve tried it with the supplied usb c cable and with the cable that came with my MacBook.
The thing is that with sudo (see above) I at least get a partial connection.
The included cable is USB 3 and it will not works on MAC from what I know , you need USB 2 cable . As others made it work with it as well .
on my PC I needed 40GB Thunderbolt 8K USB C cable to make it works in PC mode … but Transfer mode is a simple protocol, as simple like connecting a flash drive
Tried 3 more cables. In all cases I get the popup on the scanner, but nothing appears in Revoscan.
Thanks for the link, but using a USB2.0 cable isn’t a real solution of course. My Wifi is faster than that.