We have tried wifi ( connected to same wifi ) and USB cable and can not get the miraco to transfer files. Any other suggestions?
Hi @fueledtocreate
What you tried to connect to ? More information would be great , was that PC, Mac ?
Did you used the proper cable ? It needs to be data cable you got with MIRACO , USB C to USB C , not the turntable power cable . The USB cable need to be USB 3 for PC or USB 2 for MAC .
After USB is connected , go to setting and set the Transfer mode ON for the USB connection ( for transfer files) after that open the Revo Scan 5 on your computer ( the last version ) and a library should open showing your MIRACO files .
You can also go to your My Computer and check the Miraco hard drive and manually download your projects , so you have 3 options .
When you connect MIRACO to your home WiFi Internet make sure you set automatic the time and date under MIRACO settings , it is very important the data and time is in synchro with your computer .
Let me know if any of that worked for you
I’m having a similar issue; My Miraco will connect fine to use in “PC” mode, but will not connect in Data Transfer Mode (I’m on a Mac). Any advice as to what may be causing the ability to connect in one mode but not the other?
I’m using direct USB-C connection (using the cable provided w/ the scanner)
Thnx!
I am very surprised to hear that it connect in PC mode but not in Transfer mode , as that is usually the other way around .
If not luck please contact customer@revopoint3d.com for technical assistance .