Miraco file transfer to MacBook Pro issue

Support & Feedback
1

My first attempt to transfer one file from Miraco to my MacBook Pro M2 using the white USB cable that came with the Miraco worked nicely.
Today I tried to transfer another file doing the same steps, but no window pops up in Revoscan.

In Revoscan, I opened File>Import from Miraco>USB and a window opens that says I need to connect with the USB… it already is. I even tried the other 2 USB ports. No luck.

The window on the Miraco (where it lists the 2 Methods for transfer) says at the top “Currently in data transfer mode, please do not disconnect”. Nothing has happened for ~10 min.

Help, please? and thank you,
Pamela

2

Hi Pamela ,

Sometimes it is good to reboot Miraco if something like that happens.
If you still experience the issue after rebooting Miraco please contact customer@revopoint3d.com for technical support .

3

Thanks, I will try a reboot. Meanwhile, I tried WiFi transfer, which didn’t work until I disconnected the USB cable, then I was able to transfer the file. Yaay!