My first attempt to transfer one file from Miraco to my MacBook Pro M2 using the white USB cable that came with the Miraco worked nicely.
Today I tried to transfer another file doing the same steps, but no window pops up in Revoscan.
In Revoscan, I opened File>Import from Miraco>USB and a window opens that says I need to connect with the USB… it already is. I even tried the other 2 USB ports. No luck.
The window on the Miraco (where it lists the 2 Methods for transfer) says at the top “Currently in data transfer mode, please do not disconnect”. Nothing has happened for ~10 min.
Sometimes it is good to reboot Miraco if something like that happens.
If you still experience the issue after rebooting Miraco please contact customer@revopoint3d.com for technical support .
Thanks, I will try a reboot. Meanwhile, I tried WiFi transfer, which didn’t work until I disconnected the USB cable, then I was able to transfer the file. Yaay!
Same issue here, 5.4.7.1163 on a M1 Macbook pro under MacOS 14.5, no USB connection possible, drive is not even recognized. WiFi connection works 1 out of 10 times.
What is the use of a standalone scanner if I do not get the files off? This is an essential flaw and needs an urgent fix. A shame to see it exists already more than 6 months!
Hi @frabo this issue is from user to user not global issue , meaning not everyone experiencing it .
Try to use USB 2 cable to transfer your projects in place of the one USB 3 provided with MIRACO. If still not working please write to customer@revopoint3d.com for future assistance to determine if that is technical issue with your device or not .
But in 99% is the cable
In the future please post your own thread under Customer Support in place of posting under old thread as the original thread owners may not wish to be notified about your issues when their thread is hijacked.
You get faster response posting your own support thread .