I have orderd my POP scanner in september, but for some reasons, I have not been able to test it.
So last week I have unboxed It and tested. but I have one major problem : the red box in Handy Scan shows nothing else as red, and the proximity indicator shows always “too near”
So it is unusable.
I’ve tested on Windows PC, and on android, USB & Wifi, with USB ports that can deliver 1.5 amps with data, and 2.5 amps without data.
The back led is green, and the Ir light seems to work (showing scattering light filmed with the smartphone)
Here is a short video showing the problem, in French : Nextcloud
and the S/N : A2139189266400A31
I’ve emailed the video and explainations to firstname.lastname@example.org this tuesday at 10:55 (time in France) but have no answer.
Can someone help me ?