I might think I have a dead scanner. None of the scanner is picking up point references and keeps telling me that I am too near the object. I also optioned tor a turntable and I have never received mine at all.
Here are some of the examples that I am currently experiencing.
If someone would like to help, I would gladly appreciate it. Its slow. Now triangle meshes present, and turntable missing.
https://drive.google.com/file/d/1_rOfmoGtSXcwZKZ2dOY9-HwKxrdDnDXF/view?usp=sharing
Hi,
It’s great to have made a video of the process.
But more importantly, can you tell me which phone you are using.
Because I see that you are in USB mode and a lot of machines have problems because they cannot feed the POP.
First try in wifi mode and give me a feedback please.
I thank you in advance
Hi, thank you for your response. I am currently using a samsung galaxy s8 plus with usb c attached right into it. I have not tried wifi mode but plugging in the computer is also a let down. There is no way my computer cannot drive a scanner because I am running an x299 processor i9 32 gb of ram and two geforce 1080.
Sorry but Samsung devices, generally don’t give enough power to the Pop,
Please test them with a power bank (or plugged in a charger) with Wifi mode ( you can find the process in the manual.)
For the computer, what it does? Be careful about the window 10 security options who don’t let webcam work! ( Yes windows 10 recognize the Pop as a webcam…)
I will try the wifi option when I get the chance. What about my turntable which did not include in my purchase? I also emailed support and have yet have a response from them.
Hi, @Lawrance, sorry so much, since the IR blaster showing nothing, we also think it is a quality issue. Could you please send us a video to support@revopoint3d.com? (We need to show it to our product team) After confirming the problem, we will take our responsibility and resend you a new POP.
