Hello Revopoint-people,
I have the same issue. It get’s connected to my iPhone (13 Pro Max) but I get no scanning results.
Same with a laptop.
I ordered my Revopoint POP via Kickstarter (backer #6.844).
Please let me know how you can help me.
Hi @Bob ，
Please kindly take a video with your connection steps and show the problem in the video, then send it to our customer@revopoint3d.com, and CC forum@revopoint3d.com.
We will check what’s wrong with it, and solve the problem for you asap.
Best Regards
Cassie
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Hello Cassie,
I just sent you guys an e-mail with a video of my setup.
Looking forward to hearing from you!
Bob
I have this same issue with POP2
I need help
This is apparently a common issue, I also have the same issue.
I thought my depth camera broken, but it’s possible that it has something to do with the laser.
See also my topic Depth camera not working anymore?
I think those two are related, but still no reaction from Revopoint!
Hi @csumonte @NialaDude ,
Please kindly send email to our customer@revopoint3d.com, then my colleague will check your problem and confirm if it is a hardware issue or a software issue.
Best Regards
Cassie
Hi @NialaDude ,
Sorry so much. I told our customer team to reply to you asap.
We had a 3 days short break during April 3-5, which caused our emails and posts to be overloaded. We’re trying our best to reply to them one by one. Sincerely hope you can understand.
Best Regards
Cassie
Thank you for letting me know.
I understand, hopefully they find my mail soon.
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I replied to the customer mail last Friday and since then no updates anymore.
Scanner is still not working.
I bought the premium pack and it was well packed, but without a proper scanner everything else is useless.
@Revopoint-Cassie : can you please urge customer support to look at my case, thank you!
Hi @NialaDude ,
Sorry for the late reply from our customer service team. They received many emails everyday.
I will help to push them to deal with your case as soon as we can.
Best Regards
Cassie