We had noticed that many of you mentioned that you want to upgrade the firmware.
Actually, we only improve the RGB alignment to make the scan progress more fluent/smooth with this new firmware. However, any error during a user-conducted upgrade procedure may cause irreparable damage to the device.
Therefore, we do NOT recommend you upgrade the firmware.
If you insist and are willing to accept the risks, we can provide you the upgrade service after you download & sign the “Special Statement on Product Firmware Upgrade” and send it to our firstname.lastname@example.org.
This is the download link: Special Statement on Product Firmware Upgrade.pdf - Google Drive
After receiving your signed statement, we will transfer the SN numbers to our developer to push the installation package and send you the firmware update method once a week.
NOTE: Some users misunderstand this statement. Firmware update is different from software update.
“Special reminder: Any damage and subsequent failure of the device due to any error during a firmware upgrade is not covered under warranty.”
If you follow the instruction to update the firmware, it only takes about 3~10 minutes for the firmware updates, and the warranty is still the same as before.
But if you don’t follow the instruction, there’s a risk for you to brick the device, under such a condition, it’s difficult for us to change a POP for you for free.
Hope you can understand.
The Revopoint Team