HI i have windows 10 and i have plugged the device via usb3 (usb2 the same).
I hear a bing sound after connecting. Windows camera app is working. When i start the HandyScan app its connected at the start. Then after about 10seconds it will be disconnected. The led was green. Then it went to blue and then green again. This happens all the time.
I gave permission to use the camera.