Hi,
I am sorry for the inconvenience.
We are working on solving some problems. Some users gave us the feedback that the software stuck in step 2. We will soon upgrade a new version. Before that, please check if solutions in this link help.
https://forum.revopoint3d.com/t/solutions-to-upgrade-stuck-in-20/17383
PUTV’s opinions are indepent and based on her experience, which the software does work with her devices, just like other users. We appreciate our users to communicate and share your opinions peacefully here and respect others. Thanks for your patience and understanding.