Is RevoPoint on the Right Path?

Support & Feedback Customer support
1

Dear RevoPoint Team and Community Members,

As a customer and enthusiastic fan of RevoPoint, I would like to bring an important matter to your attention today.

It has come to my notice that RevoPoint continues to release new 3D scanners into the market while the older models are not functioning optimally. This issue extends to the accessories as well.

Let me illustrate this with a specific example: Recently, I attempted to use the RevoPoint Gimbal to quickly scan an object, but unfortunately, the Bluetooth Start button still does not work to this day. I even created a video to demonstrate this problem.

Furthermore, it’s evident that the software on my screen often behaves erratically and has not been functioning correctly for some time now. This significantly impairs the usability of the 3D scanner.

The question that arises for me is whether it makes sense to keep introducing new products to the market when existing issues remain unresolved. While it’s understandable that RevoPoint aims to generate profits, what is the long-term objective?

Do you wish to be a top-tier company offering high-quality products and functional software, or is the primary goal short-term financial gain? In my opinion, instead of constantly launching new products, resources should be directed towards improving the current software and firmware for products like the turntable and Gimbal to ensure their reliability.

I believe that a focused effort on the quality and reliability of existing products will be more successful in the long run and enhance customer satisfaction.

I look forward to an open discussion and hope that RevoPoint takes these concerns seriously.

Best regards

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2

Maximize on some screens is a know bug introduced in the latest version that brought powerfull new features like frame editing and manual white balance.

Revopoint was also made aware that they need to make releases that have not been mass tested as release candidate downloads and keep always a good known version available for users to rollback.

That said @Revopoint-Cassie and @Revopoint3D-Gena have transmited these issues to the Dev team and they are working to fix it.

So expect a rollback or a fix version up soon

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The problem has been around for a long time and a lot has been promised since I got the mini. Yes, the software has gotten a lot better.That was also a real step in the right direction. But instead of taking this further, resources are being wasted on new products. For example, in your answer you don’t address the fact that the start button on the stabilizer doesn’t work. And that is just an example of the core problem

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I cannot comment on the stabilizer button because i never used it.

Seems a new update just popped up on their website, no official info on what fixes it brings yet
image

5

Hello @SphaeroX

Thank you very much for your suggestions and feedback regarding Revopoint. It demonstrates your interest and attention to our brand.

First and foremost, as a leading manufacturer with robust R&D capabilities, one of our mission is to deliver 3D scanning solutions tailored to diverse needs. Each of our products has different focuses based on continuous user and market demands.

However, it’s important to note that the introduction of new models does not render your existing scanner obsolete, as it still retains its functionality and value as a tool.

Regarding the issue with the screen not maximizing, we have taken note of this issue during the release of the new software version and have urged our development team to fix this bug. The issue has been resolved in the latest software version, which you can download here: Best 3D Scanning Software - Revo Scan 5

You mentioned the difficulty in using the accessories. We provide two solutions for this:

  1. You can directly send a message to our customer service email at customer@revopoint3d.com to communicate with our customer service team. They will assist you in resolving the issue, and if the accessory is faulty, we can provide a replacement.

  2. You can post a detailed description of the problem you encountered in this "support & Feedback section, we will actively reply and solve your problem.

While introducing new products, we have been committed to the continuous development of the Revoscan software to ensure its compatibility with all Revopoint 3D scanners, including both old and new models.

We acknowledge that with the ongoing updates to the software, new issues may arise. We are actively collecting feedback regarding the software and communicating with our development team to address issues and consider new features suggested by users.

If you encounter any problems while using the software, you can provide your feedback here: Leave your feedback & suggestions on the Revo Scan 5 - #124 by bossmoss.
We regularly check and respond to the feedback.

If you have any inquiries regarding the hardware of our products, please feel free to email our customer service, and we will do our best to assist you.

Thank you for your valuable input and suggestions. We believe they will help us improve.

We appreciate your continued trust and support.

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Hello @Revopoint-Jane

I appreciate your thorough response once again. I would like to reiterate how crucial it is for Revopoint to seriously focus on addressing the existing issues and products. As I mentioned in my initial post in this discussion, there is an urgent need for improvement in the existing 3D scanner models and their accessories.

The question that still remains is: What is Revopoint’s primary focus? Does the company aspire to be a respected entity in the long term, offering high-quality products and reliable software, or is the primary goal short-term financial gain? While profitability is certainly important, long-term customer retention and satisfaction are equally critical.

Prioritizing the enhancement of existing products should take precedence before introducing new ones. Customers like myself who have invested in Revopoint want to ensure that the products we already own function optimally and meet our needs. This will strengthen customer loyalty and bolster Revopoint’s reputation as a company that values quality and customer satisfaction.

I urge you to seriously consider this question and take into account the concerns of your customers.

Additionally, as previously mentioned, I would like to suggest the implementation of a ticketing system similar to GitHub. While the forum is useful for information exchange, it can sometimes become unwieldy, especially when multiple issues are being discussed simultaneously. With a ticketing system, users could report specific problems, track their progress, and set priorities. This could help ensure that the most critical issues are not overlooked.

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I agree with @SphaeroX about the ticketing/issues system.

A transparent and public issues and feedback system would allow not only to avoid duplication of threads but also to inform the userbase what issues are being resolved by the team.

And since Revopoint already has a github account maybe using the github system would be a solution?

If however you want to keep all in discourse (convineence over functionality) only native plugin i found for discourse is the following Tickets Plugin 🎟 - plugin - Discourse Meta

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Hello @SphaeroX

We would like to emphasize that Revopoint has always been dedicated to providing users with high-quality products and reliable software, and that’s what we have consistently pursued.

The launch of new products and the ongoing improvement and enhancement of software functionality are not mutually exclusive.
While we introduce new products like INSPIRE and MIRACO, we continue to actively enhance software performance. As you can see, alongside our promotions of new products, we also release software updates that are compatible with all our scanners, which is very useful and helpful for current users. This demonstrates our dedication to delivering an excellent user experience.

Within this forum, there’s a wealth of valuable suggestions and feedback regarding the Revo Scan5. We place great importance on this input and take proactive steps to address it. In fact, many of these suggestions have been implemented through software updates. You can explore the following link https:Leave your feedback & suggestions on the Revo Scan 5 to see the extent to which we prioritize user feedback.

Concerning the issue related to the screen not being maximized, as soon as it was reported by users, we promptly engaged with our development team, and they diligently worked towards resolving the problem. The bug was fixed within two weeks, and we also released an updated version.

I believe all of the actions mentioned above serve as clear evidence that we “prioritizing the enhancement of existing products”.

We will continue to be responsive to user questions and feedback, maintain our existing products, and prioritize the requirements of our dedicated users. Please rest assured.

Regarding the suggestion of implementing a ticketing system similar to GitHub, we will discuss it with our team and assess its feasibility.

Once again, we sincerely appreciate your suggestions.

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I would suggest creating different repositories on GitHub for, for example, the Hand Stabilizer, RevoPointMini, RevoPointRange, and so on.

You can also hide the code or use a README.md as the code, or even create a manual directly from it (multilingual) in Markdown format. This way, users can contribute to the translation.

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10

A fix for the stabiliser start stop button not working was promised 9 bloody months ago.
Good old Revo.
Just don’t bother.

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Hello @penneyduck ,
Are you using the latest version of our IOS software?Revo ScanV5.2.2.

As the handheld stabilizer feature is newly added, the old software version is not adapted.

If you are using an older version of the software, you can click here: Best 3D Scanning Software - Revo Scan 5 to download the new version and try again.

If you are still having this problem with the new software, it may be a hardware issue and we will work out a solution for you.

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I apologise.
I only use the stabiliser with mobile IOS.
This has never woked so I have rarely tried.
Start stop now does work of sorts.
Quite flakey and still turns the device volume up and down.
Maybe time to treat someone in the dev team to a Iphone.

1 Like
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I have a suggestion for improvement regarding the Revo Scan software and its support documentation. It would be beneficial if users could easily copy the software version number and the operating system details with a single click. This feature would greatly enhance the support experience by streamlining the troubleshooting process.

Additionally, I’d like to reiterate our earlier suggestion of considering the use of GitHub for your software and documentation. GitHub provides an efficient platform for version control, issue tracking, and collaborative development. It could be a valuable asset when combined with the ease of copying version details for addressing more complex problems.

You can often observe that forum posts serve as a form of software support. This way, there would be less stress in the forum, and you could focus on addressing the actual inquiries.

Your consideration of these suggestions would greatly contribute to the overall usability and supportability of your products.

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That is issue that can’t be resolved without involving Apple into the deal , meaning additional licensing costs what would make it not really worth purchasing at all .

15

It now works well enough to be useful.
Just don’t have Cher playing in the background.

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