I am so lost - where do you find help? Is there a wiki?

[ivan]

Hi Marco

@MarcoP

If you are referring to the Learning button in RevoScan, many options appear, none of them do anything when you click on them (provide information, open a document, etc).

Under “Learning” on the homescreen or under “help” section, after a new project is started there are a plethora of learning and support sources . The “Revo Scan 5 Tutorial video” on its own is over 9min long and just one click away! If this video isn´t enough, there are 169 (!) other videos. And many more from other users.

@MarcoP

Have you ever used a computer? I don’t have a laptop where the ports are easy available to me. Typically peripherals are installed and left connected. The cord is never meant to be an on/off switch as the ports are not designed for this kind of wear and tear.

Yes, this is the only criticism I understand and what I agree with you on, depending on your workstation (PC) and setup with connection at the back such on/off-button would help.

@MarcoP

Yes, the Mini 2 does require drivers, and I eventually found out how to re-install them properly; I found this information on your support forum, and you should be providing this to customers as part of the installation process.

I have 5 different Revopoint 3d Scanners ,and all were and are plug and play on all the PCs and laptops I had them connected to. Only known issue with drivers and mini2 is afaik with users not having their drivers updated , which isn´t revopoint´s fault and still, when such problems occur, revopoint support incl. us other forum members always gladly did and will do our best to figure the problem out and provide a solution. [SOLVED!] Revopoint Mini 2 - Scanner Disconnected - Class for rockusb devices/Rockusb Device

@MarcoP

I thought Revoscan was an actual windows application not some little app that expects to be installed on a tablet.

RevoScan for Windows meanwhile is a full fully grown and mature 3d scanning software. What do you mean by “little app to be installed on a tablet” ?!

@MarcoP

the button to begin calibration

It looks like you just bought the mini 2. Why do you want to calibrate it? It is precalibrated factorywise and only to be recalibrated if getting bad results you think are related to having bumped or shaken the device.

@MarcoP

It baffles me that the application doesn’t even maximize to fit the monitor, the edges including the button to begin calibration are offcentered and just barely off the screen; and this is when maximized on a 4k monitor.

Can you please share a screenshot to see if this might be a bug? As here, I have no issues with my 4k monitor.

@MarcoP

there is no help material working in Revoscan.

As shown above, plethora of helpfull materials and different media. Did you even scroll down and take a look on some of those provided sources and informations?

@MarcoP

I will be returning your half-baked product.

That would be a shame and depending on your user cases you might miss some satisfying experiences and results. Yes, there is some learning curve to it, especially if you are new to 3d scanning, but after having worked with some other brands and their 3d scanner, calling mini2 and it’s software “half-baked product” IMO is excessive falsification.

Just sayin’, good luck when you have to deal with some other brand’s support upon problems. Revopoint repeatedly exceeded my expectations on that and luckily are one of the few companies where the word support does justice to it’s name.

Best regards and good luck on your decision