Anyone else have their USB Port break off inside their miraco only a year old hardly used cause I haven’t had this thing actually be that great for the money spent on this thing and then trying to contact customer support has been total bs
Hi sir, I already informed the Support team , in case you used wrong email please contact customer@revopoint3d.com again.
I have MIRACO Pro and Plus and no issues with my USB port . Not seeing anybody else having their port break off either since the release.
You still have warranty so I don’t see issues here.
How long does the warranty last cause I bought it last in April. Used it on a few projects and played with it like 30times. I try to call and chat with the live chat options on their website support. That was awful service. Couldn’t get a hold of anyone so I thought I’d ask on here. Usb port is still there but it acts as if it broke from the board. I’ve never bent the charger while plugged in I don’t know if it’s from pushing too hard or what but I noticed it wasn’t making that click feeling whenever you know it’s in there correctly
Ok update: sent the email yesterday and their team got back with me very quickly! They’re going to swap me out scanners so that’s awesome of them. I was going to delete this thread for their generosity, but instead I just wanted to tell everyone they honor their product. I have to send the broken one back of course. That’s after I receive the replacement then get a return label as well. Thank you so much revo
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It is always better to write direct to customer@revopoint3d.com with technical issues . @Revopoint-Gloria let them know about it directly so glad you got replacement.
If I good remember the warranty is 2 years.
Make sure you send it back ASAP once you get the label , after follow the tracking , once it arrives back remind the support about to speed up the replacement.