Hi, I updated to Revo Scan 5.6.4 MetroX and did the fw-update for the MetroX. Now can’t switch anymore to fullfield scan. Doesn’t matter which mode. I tried with markers, without markers, with global markers… Anyone got the same issue? If there is a image shown it is the last frame of the mode before switching to fullfield.
Hmm.
from other user:
“When you unplug the scanner unplug usb-a, power supply and usb-c. then replug the cables in the opposite sequence. i had a similar problem ( on my workstation the scanner after one uplugged was no more recognized, but with my laptop worked fine) i tried so many time to unplug and replug the usb cable without succes, so i made a call with support, and they solved the problem in this way”
Also, reboot the PC, if you didn’t.
If this doesn’t work and @PUTV also can’t help before, please contact the support customer@revopoint3d.com , but notice the temporarily reduced support times:
Hey, I am back from vacation and could test a little bit more. I am sorry. I did not test properly with my notebook. After restarting the Metro X… I can do fullfield scans with my notebook but I still can’t switch to fullfield when using my desktop pc. It is connect via usb 3.1 and Revo Scan shows me that the connection type is USB3.0.
Because it looks like the hardware is ok since it working on your laptop , this means there may be some conflict on your PC, the technical team have tools to find the issue out .