Hi, I updated to Revo Scan 5.6.4 MetroX and did the fw-update for the MetroX. Now can’t switch anymore to fullfield scan. Doesn’t matter which mode. I tried with markers, without markers, with global markers… Anyone got the same issue? If there is a image shown it is the last frame of the mode before switching to fullfield.
Thanks for any upcoming tips!
Hi
Is that the case even after disconnecting the powercable from metrox and reconnecting it (with or without restarting revo scan ) ?
Hi Ivan,
I tried it, it won’t solve the problem. I can select it but the laser won’t start projecting.
Hmm.
from other user:
“When you unplug the scanner unplug usb-a, power supply and usb-c. then replug the cables in the opposite sequence. i had a similar problem ( on my workstation the scanner after one uplugged was no more recognized, but with my laptop worked fine) i tried so many time to unplug and replug the usb cable without succes, so i made a call with support, and they solved the problem in this way”
Also, reboot the PC, if you didn’t.
If this doesn’t work and @PUTV also can’t help before, please contact the support customer@revopoint3d.com , but notice the temporarily reduced support times:
Actually I updated the Firmware yesterday and can’t switch to Full Field using the menu bar it crashing and restarting MetroX each time I trying .
Something is not right ..
I did not tried but try to use the switch to Feature mode above in the menu bar top right in place of switching using menu .
You use the latest public Revo Scan MetroX right ?
Hey, I am back from vacation and could test a little bit more. I am sorry. I did not test properly with my notebook. After restarting the Metro X… I can do fullfield scans with my notebook but I still can’t switch to fullfield when using my desktop pc. It is connect via usb 3.1 and Revo Scan shows me that the connection type is USB3.0.
I am running the latest public Revo Scan MetroX.
It will show only USB3.0 , I am connected through Thunderbolt 4 , still showing USB 3.0 that really don’t matter much.
Full Field can run even on windows 11 tablet with i7 8gen CPU and 16GB of RAM.
I recommend you contact customer@revopoint3d.com
For future technical support
Because it looks like the hardware is ok since it working on your laptop , this means there may be some conflict on your PC, the technical team have tools to find the issue out .
Thx for your input, I will contact the support.
Hey, I did meet with Revopoint Support and they could figure out that the depthcamera driver (DepthCam) was faulty. If you have the same issues like I did then save your and the supports time and try:
…and it should install the driver again.
Depth camera don’t have a specific driver, it is the system camera driver. Plug and Play.
Thanks for sharing the results , would be an extra solution just in case.