No respons from Revopoint Support about MetroX full field problem

Support & Feedback Customer support
1

In January, I posted this post:

“I am reaching out regarding a technical issue with my MetroX scanner.

I am currently using the software Revo Metro (V5.8.5) and firmware v2.1.81.20250303. Despite having the scanner properly powered via the V-cable and the original wall power adapter, I am experiencing the following problems:

  1. Full Field Mode Malfunction: In Full Field mode, the projector only emits a very dim, faint flickering light. Previously, it used to shine brightly and consistently. Please note that this issue also persisted when I was using the older MetroX standalone application.

  2. Mode Switching Delay: Switching between scan modes (e.g., from Cross Lines to Full Field) now takes a very long time, often several seconds, during which the application seems unresponsive.

  3. Contrast with Laser Modes: Both Cross Lines and Parallel Lines (laser modes) appear to be working normally with full brightness, which suggests the laser diodes are fine, but the structured light projector is not.

Steps already taken:

  • Updated to the latest firmware (v2.1.81.20250303).

  • Tried disabling GPU Acceleration in the software settings.

  • Verified the power supply (external wall adapter is connected).

  • Tested different USB 3.0/3.1 ports on the PC motherboard.

  • Performed a clean installation of the software.

I hope that it isnt a HW problem?

Thanks.

Richard”

I send same question on support email adress, but no answer from them. Now it is more then 3 months…

Now I am still with a MetroX scanner without full field mode. AND I NEED IT…!

2

Hi @RiMr

Please send me your email via PM and I will check for you with the CS team tonight direct and see if there was sny responses for your issue.

You definitely need an technician to check on your hardware do let arrange it for you .

Waiting for your PM