Turntable disconnects and black preview screen

As mentioned in the subject, the turntable keeps reporting it has disconnected while trying to scan.
Also I have a black screen and nothing shows in the display. I picked up an upgraded video card that exceeds the requirements and the same issue.
I have turned off GPU acceleration without success. I just get nothing. :frowning: Any suggestions would be appreciated before I return it.

Update : I found that I had plugged in the scanner to USB 2.0 port. Changing that to USB 3.0 solved the black screen issue however I am still having the turn table disconnect. Any suggestions?

Hi @Foxmulders

Please send email to customer@revopoint3d.com
For Technical Support

They will help you out with this issue on your system .

Have you figured out what the issue is. I am having the same issue with my turntable. And so far it is looking like a hardware issue. Just wanted to see what they told you and see if it helps my issue

Hi @NaKnoxis you can hang on in the forum waiting for replies or you can contact customer@revopoint3d.com and get proper help in no time without guessing , don’t waste your time !