The calibration program is not running

I finally received the product today.
Thank you for your hard work.

It was a very long-awaited product, so I tested it right away, but the scan results of very low quality scan and the tracking during the scan were shaken, and the scan kept overlapping.
So I tried to do calibration, but the program didn’t run. It doesn’t even run in administrator mode.

What should I do?
If I do calibration, can I get the result of the same quality as I saw in the advertisement?
Does the tracking shake and the overlapping scans resolve?
So far, it has been very disappointing…

All the issues you mentioning has nothing to do with calibration but how you approached the whole process . If that was so easy 3D scanning would be very cheap solution for everybody still it is one of the most expensive services for a reason .
You can achieve better results that in the advertising , but you need to learn first how to use it .

Try using the included model head and turntable , set the gain proper as that is the number 1 issue why you losing tracking , this way you can observe the process better , 3D scanning is not taking a picture , it is time consuming process with a lot of patience . You need to set proper mode for each different object , follow well what you see in the Depth Camera window as that is your guide , make sure the scanned object is always in grayscale , click on Auto and then back to Manual to setup the right gain .

I would recommend you to check the video tutorials for the starters from this forum before get deeper into it as there is lots of stuff to learn about, but most important a lot of practice .

you can see some good results in my thread for inspiration , I am a simple user as you : POP2 - My 3D Models Showcase Progress & Tips - #104 by PopUpTheVolume

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Thank you for your answer!
I’ve already seen several of your results, and I’m very surprised.
So is there anything I can set up or do?

I already scanned the enclosed turntable and bust, but the results were not good.
What is gain?
Until now, the turntable has been activated and scanned at an ‘excellent’ distance. Depth camera looks the neatest in 1, so I set it to 1. I looked up several Posted article and there was a request to set the point pitch to 0.1, but it is disabled in the scan program. Is there a way to set it?

Well make sure your object is as much visible as possible in the Depth Camera red window, try different angles of your POP2 ( avoid 90 degree ) , sometimes the Gain setting get stuck ( bug ) but click on auto and back to Manual restoring it , next scan 300 frames of your object ( full rotation) , stop it and fuse it , the point pitch setting is not disable , you probably fused it before you go to that point . When you stop the scan you will have pop up window , disable the fusing and click ok , then manually you can adjust the point pitch .
After you fused the point cloud change the POP2 position to scan the rest of the object and each 300 frames do the same as before . This way you will have less messy scans . Over scanning the same object over and over again create a clumpy mess , you don’t want to do that .

The gain ( Depth Camera window) setting actually increases the infrared laser brightness , if the model is too close you will see over exposed image that will be hard to scan , as the software will lose the tracking , so make sure the object looks gray in the window , dark gray or light gray but not with white patches .

P.S try to learn the process using the Low accuracy first , it will be faster to process the files , once you get it , you can try on the High Accuracy . How more accuracy how difficult it is to track objects , not all scans need High Accuracy , or high meshing options , less is sometimes better as it will produce less noises and less tracking issues . Just to get you familiar so you can develop your own workflow , as there is no manual in this world that will cover everything , each object is individual and need own proper approach and settings.

Thanks to your advice! I was able to scan without interruption.
However, the surface is still strange and the details are very insufficient, so I think calibration is necessary :joy:
It’s just a pure scan before sending it to the studio, and it’s about 2.2 inches small, but it’s very bumpy and lacks detail. If it’s not a calibration problem, I don’t know what’s wrong
barely see the shape of the face. TT

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Well no bad for a starter @gray The object you scan is just 56mm small , very little indeed so don’t expect fine details , you got lots of noise because you meshed it at very high setting with lower denoiser or not at all . The noise size are not depending of the scanning object , they are always the same no matter you scan a human head or 2 inches head , but they are less visible on bigger objects than smaller .
Most important is how well the point cloud data was scanned , use the point cloud “fuse” file from the project and open it with Revo Studio , you will have more chance to play with the point cloud ( do not use the mesh ) remember less is better … test the meshing in Revo Studio starting at value 4 for this scan . ( remember load the point cloud not the mesh )