Pop 3 - Poor scan quality

Support & Feedback Customer support
1

Hello guys,

since december 2023 I am owner of a Revopoint Pop 3. Sadly I am very disappointed. Every day I hope for an update of the scanner to improve the quality. Now with RevoScan 5.5.0 I am still absolutely disappointed. I tried so many different settings but never achieve anything satisfying. Not even with the provided bust. I was thinking it is me and i need to learn and try more, but is this what the depth-camera output should look like? I think it is so much noise, how would you achieve the promoted acuracy with this level of background noise?

I don’t want to sell the device at all because I love the forum and your quick response to costumer feedback regarding your software but right now I am thinking about buying a different brand and give them a shot.

Please tell me, this is not ok and I have a hardware issue.

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Hi! This might be due to poor calibration. Did you check the calibration? You might have to recalibrate you device.

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is the surface of the object shiny ?

4

Hey Ivan, thanks for your reply.

I already calibrated with the calibration-board several times over the past year. Never changed anything. :frowning:

Is there a way, to check if the firmware is up to date? I get this info:

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image338Ă—381 7.56 KB

Best regards
Daniel

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Hey kkula9999,

it is the bust which comes with the scanner. I think this should scan perfectly. It is matte.

Best regards
Daniel

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what are your calibration values?
Did you contact revopoint support after having problems for so long? they can surely help you out.

please contact customer@revopoint3d.com for technical support.

1 Like
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Hi @dbkl91

Try to calibrate using RS 5.5.0 again

If not working please contact customer@revopoint3d.com for hardware support .

That’s all we can do here for you !

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Hey guys, thanks for you answers.

I tried calibrating again. It works flawless, but the result is the same.
I contacted support and I will post the solution here.

Best regards
Daniel

2 Likes
9

Hello guys,

I got a replacement POP3 but my issues remain. Many thanks to revopoint support for quick and easy exchange of the device!

Last week I tried to scan an engine ECU but still get “ridges” while scanning. They appear and disappear troughout the scan. Is this normal behaviour? Here is an example:

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I think those “artifacts” mess up the whole pointcloud.
It is basically what I get with the bust from revopoint to. So still no decent scan possible. I still need to recalibrate with Revoscan 5.5.2.

I will keep you updated.

Best regards
Daniel

10

mine mini 1 also expierence this scan quality too, problem solved after recalibate in my case

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That’s not normal results you got there, please recalibrate and if you still experience anything like that please contact customer@revopoint3d.com
For text final hardware evaluation including all your screenshots and project .

Also while scanning corners and edges always make sure you capture all angles in 3 dimension , if you skip an angle it will be filled with phantom points .

But that was not the case here, it need recalibration then make sure you scan at except/ good distance only