Pop 3 - Poor scan quality

[dbkl91]

Hello guys,

since december 2023 I am owner of a Revopoint Pop 3. Sadly I am very disappointed. Every day I hope for an update of the scanner to improve the quality. Now with RevoScan 5.5.0 I am still absolutely disappointed. I tried so many different settings but never achieve anything satisfying. Not even with the provided bust. I was thinking it is me and i need to learn and try more, but is this what the depth-camera output should look like? I think it is so much noise, how would you achieve the promoted acuracy with this level of background noise?

I don’t want to sell the device at all because I love the forum and your quick response to costumer feedback regarding your software but right now I am thinking about buying a different brand and give them a shot.

Please tell me, this is not ok and I have a hardware issue.

[ivan]

Hi! This might be due to poor calibration. Did you check the calibration? You might have to recalibrate you device.

[kkula9999]

is the surface of the object shiny ?

[dbkl91]

Hey Ivan, thanks for your reply.

I already calibrated with the calibration-board several times over the past year. Never changed anything.

Is there a way, to check if the firmware is up to date? I get this info:

Best regards
Daniel

[dbkl91]

Hey kkula9999,

it is the bust which comes with the scanner. I think this should scan perfectly. It is matte.

Best regards
Daniel

[ivan]

what are your calibration values?
Did you contact revopoint support after having problems for so long? they can surely help you out.

please contact customer@revopoint3d.com for technical support.

[PUTV]

Hi @dbkl91

Try to calibrate using RS 5.5.0 again

If not working please contact customer@revopoint3d.com for hardware support .

That’s all we can do here for you !

[dbkl91]

Hey guys, thanks for you answers.

I tried calibrating again. It works flawless, but the result is the same.
I contacted support and I will post the solution here.

Best regards
Daniel