Solved: POP4 only working in Wi-Fi mode

Support & Feedback
1

I’m on a windows 11 PC (core 5 ultra 245KF, B860i mainboard, almost brand new) and the Pop 4 (also brand new) is connected via USB-C port directly to my mainboards USB-C, no adapters or anything in between. I get a green light on the scanner, it shows connected, shows the serial number BUT I can’t calibrate it (“Failed to set camera parameters.”) and when I start a scan I can’t get a preview or picture of what I am scanning.

When switching to Wi-Fi everything works, except for the calibration.

And yes, I re-installed the revo scan 6 software multiple times, tried v6.3.1 and v6.3.2, re-installed camera drivers (both are showing up in my device manager) but no luck getting it to work properly. Ideas?

2

Hi

Did you grant permission for camera access under windows camera privacy settings, too?

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cheers

3

You are my hero! Thank you very much.

It is working now and calibration also worked!

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4

You are welcome. :slightly_smiling_face: Happy scanning!

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