Hi,
I use a PC on win 11 pro with POP
I launch revo scan 5 → Scan connected on the main screen
i click on new project → cam error you need to restart the scanner !!!
A solution ?
THX
What scanner you are using ? POP or Mini Beta?
POP
few second connected and few second deconnected !
I will tag in the customer service @Revopoint3D-Gena or @Revopoint-Agnes one of them will check on your issue .
You can also write direct email to customer@revopoint3d.com with your inquiry for faster response , I am afraid that’s all I can do for you here in the forum .
@Gilles Hi there, did you try Wifi connection, does it working? Please also send us the logs folder to customr@revopoint3d.com and tag this forum link, waiting for your email.