Connection problem (green light)


I use a PC on win 11 pro with POP
I launch revo scan 5 → Scan connected on the main screen
i click on new project → cam error you need to restart the scanner !!!

A solution ?

What scanner you are using ? POP or Mini Beta?

few second connected and few second deconnected !

I will tag in the customer service @Revopoint3D-Gena or @Revopoint-Agnes one of them will check on your issue .

You can also write direct email to with your inquiry for faster response , I am afraid that’s all I can do for you here in the forum .

@Gilles Hi there, did you try Wifi connection, does it working? Please also send us the logs folder to and tag this forum link, waiting for your email.