Is my POP-4 DOA?

Support & Feedback
1

Hi there, I just got my POP-4 in the mail today.
I connected it to my PC using the USB-C port on my motherboard, and installed Revo Scan 6.2.2 on my Windows 10 PC.

When I run Revo Scan 6.2.2, it correctly detects the POP-4 and displays the serial number, but if I try to scan I am unable to capture data. Sometimes the previews will freeze, and sometimes Revo Scan will end up hanging completely requiring me to force close the program with task manager.

When I try to calibrate I get this error:

image
image458×243 4.19 KB

I’m going to reach out to support, but has anyone had any similar issues? Did I miss something simple and silly?
This is very disappointing for an item which is brand new out of the box.

2

I had a similar issue, and what resolved it was the thumb screw on the scanner side wasn’t tightened all the way. It was a tight fit the first time I connected it and felt like it was seated all the way when it was not, so the USB C cable was not all the way in. I tightened it up and all was well.

3

Hi @cmayk

Make sure your windows camera permission is set to ON for Revo Scan 6 under Windows Camera settings .

If still not working please contact customer@revopoint3d.com for technical assistance

Make sure you include the full specifications of your System , CPU , RAM , Graphic card and if you use external driver or system driver

4

follow point 2
It fixed my issue which was the same as yours.

https://support.revopoint3d.com/hc/en-us/articles/42932210302619-I-have-an-issue-connecting-my-scanner#h_01K96TPWE0P8KTRZW5JBH0C18A

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