Hi there, I just got my POP-4 in the mail today.
I connected it to my PC using the USB-C port on my motherboard, and installed Revo Scan 6.2.2 on my Windows 10 PC.
When I run Revo Scan 6.2.2, it correctly detects the POP-4 and displays the serial number, but if I try to scan I am unable to capture data. Sometimes the previews will freeze, and sometimes Revo Scan will end up hanging completely requiring me to force close the program with task manager.
When I try to calibrate I get this error:
I’m going to reach out to support, but has anyone had any similar issues? Did I miss something simple and silly?
This is very disappointing for an item which is brand new out of the box.