Hi @MOST2K2
(1) Could you please connect the POP to a power bank (over 5V1A), and connect it to your PC via Wi-Fi connection? You can check this method: [Tutorials] How to use the Wi-Fi mode of Handy Scan on your PC? - #4 by Revopoint3D-Cassie
(2) Could you try to connect the POP to your phone via Wi-Fi mode? Here is the connection method: https://revopoint3d.com/wp-content/uploads/download/POP%20Android%20&%20iOS%20Handy%20Scan%20Instruction%20V2.1.4.pdf
Please record the screen during this process, and send the video back to us, thank you.
We hope to confirm if the hardware is broken or not.
Best Regards
Cassie