Hi,
So I just downloaded and updated to 5.2.2.420 Mac version, tried to start a new scan but nothing is captured. The distances are correct, the exposure is correct and before I hit ‘start scan’ a clear white point cloud preview can be seen, but as soon as I hit scan it turns red and captures no data. This is in a new project.
I can’t see any information in the manual but I had assumed red meant it was point cloud data that did not line up with already captured data, or it was out of range or something else. But this is on a new scan, nothing is captured at all.
I then rolled back to 5.2.1 which had been working (although it regularly crashed) but now this also does not work in the same way.
I have closed and reopened the app, disconnected and reconnected the scanner… nothing seems to make it work.
Any ideas?
edit: So I think it may be to do with the object… although I did scan it the other day without issue it is not working today. The object is a PCB and I think the Revoscan software doesn’t like it because there are too few data points? This doesn’t make too much sense as it’s made up of lots of components that are easy to track, and if I point the scanner over the top so it picks up something behind it begins to track with no problems.
Is there any way to adjust this?
edit 2:
So it also looks like it has something to do with flat surfaces? If I have ‘hide flat surfaces’ enabled in the settings the white preview point cloud data disappears.
