Revoscan 5.5.5 does not recognize Mini on Windows 10 USB 3

Support & Feedback
1

Hi All,

I haven’t used the Mini in a while and tried using it on my Windows 10 Laptop today. I see an RGB and DepthCam in devices, the Mini shows blue LED and the RevoScan 5.5.5 says “not connected”.

Any idea what is wrong?

Regards
Axel

1 Like
2

Hi @Axel

Did you checked the Camera privacy setting under Windows system ? It need to be set ON for the Revopoint software .

If after that you still have issue , please contact customer@revopoint3d.com for technical assistance .