I’ve downloaded Revo Scan 5.4.7 on my MacBook Pro with a M1 chip and even updated my Macbook to the latest software but Revo Scan is having trouble detecting the Mini 2:
Has anyone who’s experienced the same issue found a solution to this?
Hi @msruenalee sorry I am only Windows user .
But try to use the mobile split cable instead , the USB C is fot data and USB A is fir power only .
My windows PC don’t want to work on a single cable provided with Mini 2 either , I purchased actually thunderbolt 8K USB C cable to use my scanners with a single cable and all works well .
You can also see if your can connect via WiFi to make sure the device works proper .
Connections via WiFi and USB are at the same speed so you don’t lose anything .
Hi @msruenalee
You can follow these steps to troubleshoot the connection failure. If everything is fine and it still doesn’t work, you can contact our customer service at customer@revopoint3d.com or update us here.