I purchased an original POP unit via KickStarter (INV-KS-0941) and received the unit sometime around June 2021. I was able to perform a single scan of the turntable bust, albeit the Handy Scan software was very laggy and I had to try a few times.
One month later I was moving to another office so I packed the unit away and then TOTALLY forgot about it… until tonight when I opened a box while looking for a power cord and saw it.
So I downloaded and installed the new Revo Scan 5 software. The depth camera either displays as a red box (using the original Handy Scan) or an empty black box (using Revo Scan 5).
Device manager shows both cameras installed when it’s plugged into a USB-C port (DepthCamA213xxx and RGBCamA213xxx). Computer is a Dell XPS 8930 with a i9-9900K processor running @ 3.6ghz and 64gb of RAM. Latest Windows 11 build.
I’ve uninstalled, reinstalled, rebooted, updated windows/drivers via Windows 11… to no avail. I’ve also disconnected my USB webcam just in case there was interference.
I’ve also tried installing Revo Scan 5 on my Dell XPS laptop (i9-10885 @ 2.40 ghz, 64gb) but it displays the same blank black depth window.
It’s an expensive doorstop at this point - and I see above several other folks who have had the same experience. How can I send it back for either servicing or replacement?
