I went to use my scanner the other day, as i had not used it in a while a new up date was required. I installed the new up date. When i try to connect now (laptop running windows 11) using the usb cable Revoscan is unable to connect to the scanner. I tried via wifi and was able to connect. I also tried another laptop and it connected so the issue is not with the scanner or the cable. The green light is showing on the scanner and if i go into device manager on my laptop it shows the 2 camera under camers. No error showing… I feel this maybe a software conflict issue but interested to see if anyone else has experienced this issue and has any advice on what to check.
Hi, this is most likely a computer camera setup issue. I haven’t encountered anything like this, you can contact our customer service at customer@revopoint3d.com to see if they can provide a solution for you.