I tried to calibrate my Pop 3 today with the calibration tool in Revoscan 5.2.0 - the calibration itself is a little bit tricky, but with some exercise it goes well.
BUT: everytime after the calibration was done while sending the data to the pop 3 i got an error message: “data processing failed. Please recalibrate”.
I only calibrated because the accuracy test said always: Please run the thest again or recalibrate. The calibration board delivered with the package is a little warped and the marker sheet on it has wrinkles. Maybe this ist the reason that my POP3 yielded mediocre results.
As for now, i am not satisfied with Revopoint.
My board and all boards always come slightly warped , I put a heavy book over it on a floor is r table and left it for couple of days under .
My tests was ok so I did not recalibrate , if you can’t make proper calibration test , I would not recalibrate it , try to straight the board , also make sure you ambient light area is not too dark while doing it .
I ran the accuracy check several times and noted, that sometimes distance and pitch meter are rolling heavily even if I hardly move. Same during calibration.
Calibration process itself seems to be finished, but afterwards I get this message:
Hi Cathy, Hi @Revopont-Mia,
yesterday the new calibration board arrived - i tried to calibrate twice, the process was much faster than with the old one -
but “data procession failed” again.
I really need technical and customer support and help. In my opinion the Pop 3 is out of order and should be replaced by a new one. But it wasn’t me who damaged it or made strange things with it. No high, no low temperatures, it has always been at home, no crash from the table or anything else.
They may do an appoint with you to check it out or restore the firmware via Internet and if that don’t works then they will replace it , but from my experiences it should fix that issue as I did that once before with my beta device .
today was my zoom meeting with revopoint in Shanghai - a nice lady translated in chinese to a technician, felt quite amazing!
What shall I say - it must have been the demonstration effect that the calibration worked on the first try, even if I was a bit nervous and shaky;-) And this after I had tried on my own for at least 10 times!
Did they update the firmware stealthily before the appointment?
I can’t explain this…
The only differences to my unsucessful tries were that the ambient light was very bright today due to a sunny day and that I tightened the usb connector screw really firmly. Maybe the latter was the main reason for failing.
Big Thanks to Revopoint staff and @PopUpTheVolume and @Revopoint-Mia for giving excellent support!