I have had this issue for over a year now and kind of just set it aside as i was having other life issues, but i am back and was trying to get back into the swing of scanning things again but i am still stuck at the same spot i was over a year ago…
When i plug my pop 2 in device manager recognizes it as trusted hardware but even in the newer revoscan 5 it doesnt find it … also it just sits at a blue led and seems as if it should be green ??? any help would be apopreciated to get this brick working
If your POP2 is on blue light , you can’t connect it to any software .
Please contact customer@revopoint3d.com and don’t wait until your warranty ends , since this is hardware issue and probably after firmware update .
Very serious issue so please contact the technician at Revopoint ASAP
Please let me know the SN code of your POP 2 like below. As well as your email (if you mind, you can contact me via Message) and I’ll ask customer service to solve your problem as soon as possible.
