Original POP Kickstarter scanner never worked

Support & Feedback Customer support
1

Issues with this since the very beginning. every time I have asked for help, I’ve received the most useless information. Then it seemed like instead of fixes, more problems would come up. there was an issue that I didn’t work with Apple computers. I don’t know when that was fixed because I stopped trying to use it. I’ve never been able to connect it by USB to my phone. It’s only been able to connect maybe 20% of the time through Wi-Fi..

And it’s infuriating to see every single advanced version of this for fraction of the price that I paid for Kickstarter. Revopoint came out with the POP2 to almost exactly a year after their first campaign when they hadn’t even fixed any of the problems for that yet.

2

Hi @RockstahStatus

t’s been over 4 years already, why you were waiting that long ? You missed your warranty window and all the great software and app updates .

You need to try the new software that is much ahead from what it once was for both mobile and computer.

Connection via USB and mobile devices works only via mobile split cable so not direct via single USB cable .

Try the new software and app .

If you still encounter any connection issues
please contact technical support at customer@revopoint3d.com

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