Inspire exposure window delay and filling RAM

I am running my Inspire on an Android tablet (Teclast P30, 4GB physical RAM, 6GB virtual RAM), which worked well for more than a year, but now won’t work at all. The exposure windows now have a delay of about 30 seconds - ie if I put my hand in front of the scanner it appears immediately on the main window, but doesn’t appear on the exposure windows for about 30s. At the same time the tablet RAM is filling until it hangs after 2-3 minutes, before even starting a scan. If I start a scan, the tablet RAM fills in about 300 frames. All of this behaviour is new and is the same on wifi or with the cable (although the tablet has only USB 2.0). The scanner works on my PC and on 2 separate phones (both 4GB RAM) with no time delay or filling RAM. Revopoint have been helpful but say they haven’t seen this before. Has anyone seen this behaviour or got any suggestions please?

I should add my Inspire has a problem with its exposure window, where half the window is unstable (exposure level constantly changing) when it is first plugged in and it can take 10 mins to stabilise - but once stable it scans OK on the PC and phones.

Hi @MarkEvans

If you have issues with the device you should talk to the Customer Support.

There is nothing that can be done from this point , the technician should evaluate your device and provide replacement if the warranty is still there .

Please continue talking to them because from what you said it looks like it works not correct even on an android tablet , maybe will be a good idea to test it out also on another more powerful system to be sure .

SOLVED: this problem is caused by a conflict between Revoscan V5.4.2 and the Teclast P30 tablet. I have uninstalled V5.4.2 and reverted to V5.4.0 which works properly - no time delay and the RAM does not fill up. It looks as though V5.4.2 introduced a bug which is only apparent on the tablet and does not affect Sumsung and Motorola phones.

1 Like

Hi @MarkEvans that’s good to hear
I usually test it on my Teclast 24GB RAM Android phone .
Great you find out solution for your tablet