So i have a inspire that today just stopped working, tried on wifi with phone too and same issue. Is it gone or can i save it?
Why you use the Depth Cam exposure at level 10 ?
With the object you have right now it should be at lowest settings 1
If you still see nothing in the preview , restart the software and scanner, start the software first , then after the scanner .
If still nothing , I highly recommend you send email to customer@revopoint3d.com for technical assistance , they will check out if the projector still working correctly .
You can include the link to this thread in your email .
For faster response try to capture couple of seconds of your screen showing the issue .
Revo scan have also Screenshot capture function under the menu top to capture it proper for evaluation .
P.S since you tried it on the phone and the same issue , make sure exposure is set to lowest, and stay away from bright window lighting . INSPIRE is like night vision , it don’t need light to capture the surface unless you capture textures as well .
I suspect the projector got bad , because no preview or distance indicator . But the tech support will evaluate it and make decision on it
I tried all settings and nothing works. I bought it new but pre owned so no warranty
That doesn’t matter , please contact customer@revopoint3d.com
They will help you out for sure !
They can check serial number and see the production time and decide on it.
So make sure you write it down as well .
One of my friends got replacement at a very small additional cost after warranty was over. So grab your chance
Let them check it out first , maybe nothing serious and can be restored.