INSPIRE 2 — USB connection issues with Android smartphones

Discussions INSPIRE
1

This report summarizes USB connection issues observed when using the Revopoint INSPIRE 2 with two Android smartphones.

App: Revo Scan v5.4.2
Connection: USB-C

Devices tested

Samsung Galaxy Note 20 5G (SM-N981B/DS)

  • One UI: 5.1

  • Android: 13

Samsung Galaxy S23 Ultra (SM-S918B/DS)

  • One UI: 8.0

  • Android: 16

Issues observed (USB)

  • Connection errors: “Camera error / Scanner disconnected”.

  • Abnormal display behavior (freeze/artifacts).

  • Scan screen frozen or completely black.

  • Unexpected app shutdown (Revo Scan crash).

Tests performed

Galaxy Note 20 5G

Galaxy S23 Ultra

Frequency and impact

  • Note 20 5G: problems less frequent → generally usable.

  • S23 Ultra: problems frequent → difficult to complete a scan.

Note on Wi-Fi

With a Wi-Fi connection, scanning works properly on both devices; the problems concern only the USB connection under the conditions described above.

2

Hi @Ecoscan

The proper USB connection is not available yet for Inspire 2 Android phones or tablets in the latest mobile app version .

I am sorry for all the work you did testing … was not nesesery…

3

No worries :blush: I thought it had been fixed for INSPIRE 2, especially because the Play Store release notes say “Adds INSPIRE 2 as a supported device.”

5
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Thanks for the heads-up — I’ll stick to Wi-Fi for now and wait for proper USB support on Android.
Do you know if this is planned to be fixed, and roughly when?

4

No problem , the support device is only via WiFi for now .

Sorry but at this moment I don’t have any info about when the USB connection will be resolved and added to the app.

Try and play with Revo Mirror in main time and test it out ! I would love to see your thread with your opinion about it .

5

Thanks again for the information. Revo Mirror mirrors the PC screen on a smartphone, very useful for certain scans. I’ll definitely start a thread about it :+1:

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