I already forwarded my suggestion to the team. They will evaluate it ASAP .
What’s starting to worry me more is that no one but you is answering.
I upgradet from win10 to win11, quality changed, i look to depth camera mode - one of mode 6mpx - it’s real ?
The service is slow right now until April 28 , so that may explain why you don’t get replies quick.
Just take a moment so please be little patience. I will check on your status tomorrow evening again .
I don’t get the part here..
Do you mean 6 frames per second ( FPS)
Auto mode is around 2-3 fps
Full Field mode around 12-13 fps
Laser mode only CPU ( at least 8 cores and 16 threads processor ) around 43-47 fps
Laser mode with GPU around 57-60 fps
Is that what you refer too ?
System updates can affect your system components , so make sure you have your latest drivers for your graphic card and the rest.
I don’t remember what was your system you used , can you please type down ?
CPU, RAM, Graphic Card , SSD
Ok NP.
Sorry i talk about camera setting in windows, i found old post Jane & try use hack.
If you need we can go to online dialog mode. i try remember all factors.
Yesterday i updade system, i see revoscan scan quality changed.
That’s not bad for cross line , the bust looks smooth .
Older versions of win10 do have some issues with Revo Scan MetroX, because it getting out of support in October anyway, so there will be limited support
Maybe the updated driver’s improved everything .
May by have different api driver, a coding way may need another road.
Sorry i always try make world is better 
and i need your help
I don’t need but I thought it will give me better idea about what you running it on .
Anyway with your issue there need to be a other meeting soon , nothing I can fix here for you but give you a tip if available.
I do not provide private support via chat or PM. My working hours are very limited in the forum and mostly with focus on better scanning and not technical hardware support. That’s the other team at customer@revopoint3d.com
But since I am here over 3 years I see a lot 
I know, but that is outside my area . I do not doing programing neither I have access , for things like that you need get in touch with the technical support directly. As only they can provide you with things you may need.
I need my scanner to work properly. That’s all I need in my personal life but there is another side to life.
I notice in your pictures here you are meshing at the highest quality. But you do not show what you fused the point cloud at. It is possible you are introducing noise into your scan by your processing parameters. Not everything has to be cranked to max.
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I can share project if needed.
At one time I tried to measure a cloud of points on a flat surface. I get a wave from ±0.04 to ±0.08 mm.
Nick that is not the issue here , the Full Field and Auto mode do not scan proper. Even before the scanning I can see the issue.
Of course , I understand .. I wish I can speed up for you .. hopefully some news this evening
Thank you for your help.
I got confused current situation.
If seller not answer customer 72 hour - we got have full money back.
Support responded to me closer to our evening - about replacment the scanner.
I don’t know what doing in this situation, that jackpot not good for me.
I don’t know whats answer support - i not need a customs problem in my country with transfer scanner.
I liked production of RevoPoint, I really want to help in any way I can.
I write my biggest problem in PM - need help.
You need to sort it out with the support, they will send just the scanner and nothing else.
I did requested replacement because it is only one option here left to fix the problem.
You need to talk to them and make decision on it.
Sure i talk with him. Thank You!
The parts are coming to me, the next step is to scan and make a program for the CNC machine to process them
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Hi Max , scan done already ?
Or you forgot to upload ?