Dual-Axis TT on RevoScan 5 not communicating

Support & Feedback Customer support
1

Hi,
I cannot seem to add the D-A TT to my bluetooth settings. I do not see any device and when I try to add other devices I do not see the D-A TT. The TT worked on the older version pre-5.0. Ihave recyled power many times. The TT goes through it’s routine but still getting no connection. I am running V5.2.3.848. I have not upgraded to the latest as of last known scanning problems. Is that a possible issue? Also, I see request to put a popup window back like V4.0. Anything on that going forward? Any suggestion?

I have updated to latest version V5.3.902 and no difference. BTW, scanner is off and I still do not see any bluetooth device to add.

2

@Revopoint-Jane

I tagged Jane to check on this for you
Sorry for the delay in answer , she probably missed your thread , so busy time lately.

3

Hi @alvenchipmunk

Sorry to keep you waiting.

Regarding your issue with not being able to add the D-A TT to your Bluetooth settings, please record a video and send it to our customer service email at customer@revopoint3d.com.
They will assist you in resolving the issue.

I will communicate with the development team to inquire about any progress regarding bringing back the popup window similar to version V4.0. Thank you so much for the reminder.

Best regards，
Jane