Does anyone know if a complain can be filed with Kickstarter? Clearly this device doesn’t work and i have sent revopoint videos of it not working and they tell me they cannot offer a refund cause the project is closed. How am I supposed to know their product does not work before receiving it so i can have it returned before the fact?
Revopoint has been very diligent about customer support (with the exception of their frequent multi-day holidays, such as the one going on in China as I type this), so I am confident they will be willing to work with you, including replacing a defective unit, if that turns out to be the case
But refunds from Kickstarter are a no-go because Kickstarter doesn’t hold the funds (your credit card is charged when the campaign is a success and the money goes directly to the project team).
- How does your scanner fail to work?
- Which operating system are you using?
- Does the top of the scanner get hot (not just comfortably warm)?