Not sure where to start, this is my first scanner. Trying to scan the included head with no luck. Laser works but nothing shows up in the application. Tried different scans etc. Am I missing something obvious?
Hello @dsapper, can you provide us with a scanned recording to help us assess the issue?
Please try this method:
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Click Preference in the upper right corner of the software.
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Click “General”, uncheck “Enable GPU accelerated rendering”, and then reopen the software to see if the problem still exists.
Hi @dsapper
Has your issue been resolved?
No, that did nothing. I’ve never gotten anything to show up in the software. I’ve uninstalled, reinstalled, changed computers, messed with settings, nothing is letting me scan things.
The scanner seems to be working, there are lasers coming out but nothing shows on the scan. Is there a way to return this?
Hello, please try running the application as an administrator to see if it fixes the issue.
If this is still unsuccessful, please contact our customer service team at customer@revopoint3d.com.
It is mac, you cannot run as an administrator and I already have superuser status
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Contacted customer support, zero replies. This is a huge waste of money
How about finding a friend or family member with a windows pc and asking to try out the scanner on their computer to make sure it isn’t the actual scanner that is the issue. My old 8gb ram laptop runs the full field ok. So it doesn’t take anything special.
Hello, please check your message.
Hi our customer service team has already replied to your email. If you haven’t received it, please check your spam folder. Thank you very much for your patience.