Anyone having problems with the latest version (.7) MetroX doing nothing when I try to scan. It acts like it’s trying to scan but isn’t. Nothing in range, but I see markers in the preview window.
What could be happening?
Going to downgrade to .6 and see if that helps.
I don’t get it, it’s not working. MetroX doesn’t detect any range. If I disable GPU it works, but with GPU enabled it does not. Trying an older vid driver now.
If I keep the scanner exactly perpendicular to the turntable it works, but even 5deg of scanner tilt and all ranging disappears.
When I disable GPU it works normally.
I did run a calibration when I updated to the latest software. Maybe herein lies the problem.
What could be going on here? Whatever it is has rendered the scanner unusable.
No idea what is going on because I have no issues and actually scan better at lower angle compared to before .
Did you changed the minimum to maximum range sliders ? It helps changing it to min-max
I will check with my other GPU and see if there is any issue .
Since I remember you are using Nvidia Quadro so maybe driver issue
My Studio driver did not perform well had to switch to Gaming driver .
I did not change anything from default.
Further, I used my old 9900k machine that’s just been upgraded w/ a 4080. It displays exactly the same behavior.
I did not have to run a calibration on it tho as that seems to be stored in the scanner.
Try running a calibration and see if yours still works after that.
Mine is screwed right now, I can’t scan and really need to scan a project RIGHT NOW!
I loaded an older vid driver from May on the Quadro (a4500) machine just to see if that was it. No change.
The calibration is stored on the computer you calibrated it and digital version updated the firmware after.
I would recalibrate it on your other machine just to be sure
and it’s scanning like crap on CPU only.
I’ve wasted the last 3 hours on this FAIL!
I will check this evening on my other machine and let you know if any issue
And will let the team know about if any.
I would recommend to uninstall the latest software manually and install new fresh installation , recalibrate and try for the last time .
So we have a clear case here as it is not proper behavior.
I will ask team tonight what was adjusted, maybe some firmware update is over due .
I re ran the calibration on the 9900k/4080 machine. Made no difference. It’s very difficult to use this machine with the short USB cable that comes with MetroX. But I have reproduced the problem w/ it. It is clearly NOT the quadro driver version or the quadro equipped main machine.
Further, MetroX was working fine with the .5 release and now does not when I downgrade to the older version of the software. Only thing that was changed was the calibration. I did not calibrate when I installed .5
I will try purging MetroX from the 12950/a4500 machine and run calibration AGAIN with the older software.
MetroX has been stored in it’s case, has not been bumped or banged in between.
OK, I uninstalled the software, started with .3, ran a calibration. Tested it, worked (CPU of course). Upgraded to .5. Tested and it in GPU mode and it does NOT work. (I used .5 before w/ the GPU upgrade and it worked fine.)
I don’t see anything physically wrong with it. If I disable GPU it works but is slow FPS and the scans come out poorly.
I guess I’m screwed and my MetroX has to be shipped back to China for repair and I’ll have to find some other solution to my scanning needs.
Hi, thank you so much for the test and detailed description, we have forwarded the issue to our development team to check, any update will be sent asap here.
Yap scan quality more better.
Now point distance working in fusion group.
But when scanning much more frequently, it started losing the
markers much more often – even though you hold the scanner pointing at
the markers.
I don’t think your MetroX is broken if that was the case you would not be able to scan using CPU , using GPU or CPU really don’t matter here for the hardware, it is how the system perform here with GPU or CPU .
Something is blocking the GPU performance and you can make appointment with Revopoint under customer@revopoint3d.com
To figure it out since you already did everything on your side.
Since not everyone experience that issue it is not a bug either.
I used RTX 4060 and everything working just fine as before , actually better overall.
We had a meeting last night and didn’t find a solution. Just got an invite for another one today…
Had to scan with CPU only to get a project in STL so I could make CAD, OMG is the difference huge! Even the scan results are worse.
Sure hope we can get this resolved w/o sending it back to China for repair/replacement.
I hope too ! Finger crossed 
for fast solution to your case !
Apparently there was a breakdown in communication, my appointment today had nothing to do with yesterday’s and I had to bring him up to speed from scratch. Then he deferred it back to R&D. Supposedly I’ll get another answer today…