Hmm.
from other user:
“When you unplug the scanner unplug usb-a, power supply and usb-c. then replug the cables in the opposite sequence. i had a similar problem ( on my workstation the scanner after one uplugged was no more recognized, but with my laptop worked fine) i tried so many time to unplug and replug the usb cable without succes, so i made a call with support, and they solved the problem in this way”
Also, reboot the PC, if you didn’t.
If this doesn’t work and @PUTV also can’t help before, please contact the support customer@revopoint3d.com , but notice the temporarily reduced support times: