I’m working with the Inspire 2 and did some scans with my phone. I’d like to merge them on the PC but whenever I try to transfer it fails.
On the PC I’ve tried Revometro and Revoscan 5, both with the QR code and the number code. The phone asked laptop are definitely on the same Wifi. I have the latest app on my phone and I’ve tried restarting the phone. Any suggestions?
I can only advise you to try connecting your phone to your computer with a regular USB cable.
Thanks, I didn’t know you could transfer that way.
Just copy the project folder or projects to your computer via USB first from your phone and never open them directly from your phone . It works much faster to download them.
To be honest I did not imported any new projects yet from the latest updated software . I will try to see if there is an issue and report it.
To resolve the issue with transferring scans from your phone to the PC, first ensure that both devices are connected to the same Wi-Fi network. Check for updates on both the Revometro and Revoscan apps, as outdated versions can cause issues. If the problem persists, try restarting both devices, clearing the app cache, or temporarily disabling any firewall or antivirus software that may be blocking the transfer.
Done, done & done and still doesn’t work..!! Even had a video call with tech support and they couldn’t get it to work! The software is broken, also the USB to phone still doesn’t work and all this was reported over a month ago!!
The USB connection is still not working via the phone , that is true .
But I just import the projects from the phone direct to my computer via USB , faster and without struggle. I never liked the Wi-Fi imports anyway.
Fair enough where on the phones storage does the software store the images..???
That are not images , that are a full project files that need to be copied first to your computer then open as project in Revo Scan on your computer
RevoScan stores project files on your Android phone in a specific folder: /Android/data/com.revopoint3d.revoscan/files/RevoScan/project/
It is quite shocking they revopoint released device that is not ready for market due to bugs, USB doesn’t work for android ? phone to to PC sharing images issues..if they can’t sort basic issues then no thank you, there is plenty competitors they got this covered
Hi @Tom3
The USB connectivity is not yet available on the mobile app , however only Full Field is and will be available on the mobile , there is seriously zero difference if you use USB or WiFi, the speed is the same.
To share anything with the PC you need to connect to the same WiFi network on your mobile device as your PC is.
For anything else please contact customer@revopoint3d.com
For technical support .