Here is the status of my Trackit:
| 09/03/2025
4:55 P.M. | On the Way
The package is either overweight or oversized. We require pre-authorization for delivery.
Changi, Singapore |
|----|----|
| 09/03/2025
1:54 A.M. | Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / Your delivery will be rescheduled |
Bruce
Yeah, Iāll take DHL over UPS. I had two packages being sent from the same company, UPS managed to send one of them to New Zealand, and I ended up with the one from the guy in New Zealand! UPS couldnāt sort it out, so it was left to us to sort it out. UPS just covered the exchange
I donāt think UPS really operates here any more i think they use a partner company
Thanks Bruce , I will forward the info to the team tonight !
I think of lot of us USA people have the same status 
So they are sitting in Singapore?
The shipping details both packages as being 16kgs, which seems unlikely.
Yes, and yes. Thatās the problem according to UPS. The information Revo submitted to UPS isnāt accurate (size and/or weight) and someone in Singapore called it out (per UPS). I have no idea whatās happening between Revo and UPS because UPS wonāt disclose that information and Revo isnāt responding to my email.
My packages have been sitting in Singapore for 2x days now with no movement.
My package is not Trackit but different scanner, same issue , after it left custom , it was delayed by UPS in transit but already moved so no issues with paperwork.
The documentation was probably correct on that shipment.
Regarding your issue with the CS not communicating .. I will check out for you tonight .
You can send me your email via PM to check it personally for you.
Chain of events with Revo CS>
My last email to Revo CS was 1:05PM Eastern time US. Itās now after 9PM and I still have no response to the request for Revo to fix this in Singapore. My tracking status remains unchanged (since 9/3/25 4:55PM local Singapore) āThe package is either overweight or oversized. We require pre-delivery authorization for delivery.ā
Please check your messages, thank you for the attention!
The office opening at 9 PM EST time , 12 hours time difference.
I just got a clear reply from the Logistics Team. Any customer who sees this type of tracking info doesnāt need to do anything; Revopoint will handle this. The tracking information will update soon.
If you see following tracking info just ignore it
Changi, SG, The package is either overweight or oversized. We require pre-authorization for delivery.
Or
Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / Your delivery will be rescheduled.
Does the logistics team have any timeline on this?
It would be nice to have some idea of what to expect. Are we looking at another week? Couple extra days? Everyoneās definition of āsoonā is going to be different. I donāt think anyone is expecting a promise, just something more definitive than āsoonā.
Because I need hope. Iām dying out here. I had to do 30mm tube weldment scans again today with my Miraco. Of course itās LH&RH. They have to be pre-painted white, I have to mess around with global markers, itās several scans to do each weldment (both sides, full coverage). It was frankly horrifying to deal with tube weldments again using a Miraco on the very day my TrackIT was supposed to show upā¦
I donāt think they can do anything or speed it up or get any date , it will be up to UPS to set the final delivery date , the sender have very limited options in cases like that.
I still donāt have delivery date yet my scanner arrived in the US already. Have no choice but wait and hopeā¦
Sadly my delivery was rescheduled from today to Monday and so my scanning plansā¦ 1-3 days worldwide express saver with a guarantee, turned into one week. 
Considering how expensive this shipping service is $200 per 4.5 kg (10lb) package , one more reason to dislike UPS services.
We both know itās not like that. The sender has ALL the options with regards to resolution and the sharing of information.
Revo hasnāt provided any information about what happened, resolution timeline, or what they are doing to fix this. They have access to all of that information. At this moment, nobody has even been assured by Revo they understand there is a problem, and they are working to resolve the issue.
In a world of information, silence speaks loudly. Within that silence, folks draw their own conclusionsā¦
Updated to
āPackage departed from the facility Departed from Facility
Changi, SG, Singapore
Sep 5, 2025 10:50 PMā
For me. So seems they are moving again.
Eta is still Monday the 8th.
the RevoTrack software isnt available on the website yet. Where did you grab yours from?
It is on the USB stick , but not recommending to use it other than check up.
When i try to open the links for the setup and connection it says the videos are private
Please contact CS at customer@revopoint3d.com
The office is closed now until Monday so canāt directly get any info for you.
From Singapore to Shenzen. After all that they ended up coming from Shenzen anyway. 
Lol i know but it didnt originate from there. So less tariffs
If that was Shenzhen, it would be additional $2000+ to the bill. 
I actually used the one on the usb stick as I didnāt receive the email before testing.
Waiting for the new version now.
Official version was released a few hours ago.
Check the website