"start scan" doesn't appear

I connect to the POP with my phone via wifi, the preview appear, but I cannot press the buttons to start, pause, on the right part of the screen.
Why?

Hi, @stefal639, may I know what’s the phone brand and model? Did you test it on PC?

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On PC it function.

My smartphone is an Oneplus 9Pro.

Thanks for your info. Really sorry for this issue. Could you use PC for this period. We will check and test to see what’s the problem.

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