Yes the office is closing Friday morning and open Sunday evening EST ( NYC Time ) as the technicians works only in normal hours , they may reply you soon. After weekend it is kind busy .
I was off for long holidays as well " 250 years of the United States"
I had no issues with MetroY Ultra last week , I always report issues and bugs directly , but make sure you always send personal feedback as well as you did .
I will check the rest of the scans and give you conclusion on Full Field.
The latest update is absolutely terrible. I’ve never seen such lag. The first scan in cross-line mode went fine, only getting 13,000 frames, then about 30 minutes of inactivity, and the second scan shows this: instead of a stable 57 fps, it’s 33-38! I thought it was just a useless FPS counter that wasn’t showing anything, but it turns out that’s it. I haven’t changed any settings. Yes, you can restart the application, or better yet, the computer, and everything will be fine for a while. On older versions, I collected 40,000-70,000 frames, and then sometimes I had to restart the application. I could do as many scans in one session as I wanted, even 10… but now it’s impossible to justify this in any way.
Hi @Yan
The software should not have more than 9 scans at 10-20K each , unless you use super computer with maximum RAM available on the market , 40-70 K of frames is little over board , 80% if it will be deleted while fusing anyway , you waste your time and resources.
That why your system is giving up probably already at first scan of 70K frames .
And btw please send your feedback to customer@revopoint3d.com as I am not going to do it for you because I don’t have your logs or all needed information to confirm your feedback. That’s also not really my job.
Your personal feedback is very valuable for the technicians so don’t skip it .
Is it just me, or are you skimming the message? The whole point is that only one scan of 13,000 frames was done, and the second one already showed such low fps. The program was transferring 40,000-70,000 frames before updating to version 5.8.7.
I will just stop here , I see our communication don’t going well , sorry , please contact the technician for future inquiries regarding your software issues .