Revoscan 5 hanging on phone / ipad

Support & Feedback
1

Hi,
I haven’t used my Pop 2 for a while and decided to try and get back into it. I have connected it my mobile phone using both wired and wireless (using the hand held stabiliser) and it connects just fine, showing the camera view inside the application. However when I press scan, it scans for about a second and the software freezes, then when I stop the scan the software begins working again (not having to reopen it) but nothing has been scanned other than whats caught within that first second. This also happens when I use it on an ipad using the wireless function. However it works absolutely fine on my PC when its plugged into it

Can anyone offer any advice?

My phone is a Samsung S25 Ultra
iPad is the newest gen 13 inch Pro

For power I’ve used both the battery handle it came with and the battery on the hand held stabiliser. I don’t know if its just not getting enough power maybe?

Any help would be appriciated

2

Looks like the handheld stabilizer doing it and the button have the wrong function response, did you tried just the scanner itself connected to your phone ? To see if it do the same ? Or it is just while using the stabilizer?

I would recommend you contact customer@revopoint3d.com for technical assistance.

You can include the link to this thread for reference.