If encountering connectivity issues with the Revopoint MetroX 3D Scanner, please follow the following steps to troubleshoot and resolve them.
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First, ensure that the correct connection steps in the Quick Start Guide are followed in order.
If using the USB Type-C to Type-A Adapter, connect it to USB Type-A end of the cable before plugging it into Your PC’s USB Type-C port.
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Next, verify that the computer’s USB port is at least USB 3.0.
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Third, check the PC’s power supply to ensure it is powered normally.
If the scanner connection continues to fail after verifying that the previous checks are all fine, restart the software, unplug and replug the USB cable to the USB Tpye-C port on the scanner.
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Check out other possible causes and solutions.
If the connection problem persists after troubleshooting, contact customer service for 1-on-1 assistance.
