I installed a new version of the software, and now when I scan, it may crash at any time without an error message. The crashes occurred when I was scanning with cross-lines and parallel lines using global markers.
AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz
32,0 Gb, Nvidia 2080ti
Windows 11 Pro 23H2
Same here.
Hi @ArischRu & @jaagupkreem66
Please contact customer@revopoint3d.com
For technical support regarding your crashing issues.
Please include your system specs, software # and what scanner you are using with your info and short description of your issue .
I got crashes too.
3070
R7 5800H
Win11
I noticed some of the users system crashing , and personally could not find the reason and why.
That’s why technical support can help checking your logs.
It is hard to do it in the forum so best way to get in contact with them at customer@revopoint3d.com
How more users do it , how better attention it get as I am afraid there is something else on the hand .
Mine scans, but it thinks the 6mm markers are 3mm markers (choices are 1.5mm, 3mm, and 5mm). I first deselected 1.5 and 3mm assuming 5mm meant the 6mm markers they always package with the scanners but it locked up until I unplugged the scanner. It won’t scan unless I have 3mm markers checked.
It shows the radius, not the diameter of the marker.
Same here, keep crashing during laser scanning.
RTX3080
Ryzen 3600x
32gb RAM
Ha! Luckily I don’t design working parts requiring accurate dimensions. 
UPDATE: My Post refers to version 5.6.7 not 5.6.8, just noticed 5.6.8 but will probably sit tight and wait
Hi same here with the crashing but after a while.
I sent error reports to Revopoint support and they said its the software and an update will be coming soon.
Definitely contact support so they can get the crash logs.
Processor AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
Installed RAM 32.0 GB (31.4 GB usable)
Storage 954 GB SSD SAMSUNG MZVLB1T0HBLR-00000, 954 GB SSD SAMSUNG MZVLB1T0HBLR-00000
Graphics Card NVIDIA GeForce RTX 3080 Laptop GPU (16 GB), AMD Radeon™ Graphics (496 MB)
Today app crashad, 3050 x9900 32gb win11
This soft crush my PC. It restarts. I lose all the data. I need to work now. It doesnt work….It crush when lose track. All the time. It doesnt work at all…how to download 5.6.7 virsion?
Hi @Evgen you better find 5.6.6
The problem with current version has to do with the graphic driver on some systems , so GPU acceleration for rendering may be the issue . You can try to uncheck it in the settings ( rendering acceleration)
The project files with the scan should be available on your hard drive because it is saved automatic while scanning before you even edit it .
Can you (revopoint) put old vereions on website?
I uploaded 5.6.4 for you here : Download RevoScan5MetroX-5.6.4.156-windows-x86_64.exe | LimeWire
I don’t have old versions as I only use Beta internal versions .
I left Note to the team about , they will handle it once they are back in office tonight
Thank you Ivan , 5.6.4 working very well so good choice until things get sorted out .
Here is 5.6.7 if you prefer that one Download RevoScan5MetroX-5.6.7.235-windows-x86_64.exe | LimeWire
At the bottom of the page there are links to download older versions of the software - 5.6.5/5.6.6/5.6.7
Ah, great! Didn’t know about that! 
