Quick menu on scanner itself not working?

Good day,

So I did some searching, but I can’t find anything about it, so here I go: As everyone that has this scanner knows there is a quick menu on the back of the scanner. One of the options available is switching between single line laser and crossline laser and different options like full screen. If I press the “M” button, the menu shows on my screen, I can switch between the options with the - & + button, yet when I confirm, nothing happens. This while scanning, post scanning, paused scanning. Is this a bug or am I doing something wrong/forgetting something?

Best regards

Are you pressing the Play button to comfirm your selection?

Yes. Also tried other combinations, short presses, long presses, but nothing seems to change anything. On the Revoscan 6 software there is also an option to assign a button on the scanner to a certain mode, be it scanning mode, full screen or brightness, but that also doesn’t do anything.

Its not that the buttons don’t work. If I press start, the scanning will start and pause accordingly. The menu will pop up, you can scroll through it, yet confirming wont do anything.

That is very strange.

Possible try and record a video to see if there is anything else going on or being done incorrectly.

Ive tested all my scanners thay have the M menu and they all work without problem

Hi @S1lent

If you did that all correctly and still not working please record your screenshot and submit it to customer@revopoint3d.com for technical assistance .

You can also find step by step in the manual

Not sure what a video will add after my description, but here you go. Ofcourse Youtube being Youtube, my video has been uploaded as a short.

@PUTV I can upload this video to the provided email adres

Latest Revoscan software, latest firmware. No difference in which PC or laptop I use.

Hi @S1lent

Just send the link to this thread to customer@revopoint3d.com

I can’t seem to edit my main post, so I’ll do it like this.

It seems it was an user error all along. Apparently you have to press the + / - buttons after confirming the mode in the quick menu to get actual changes.

Many thanks to support for looking into my issue and getting me a solution.

1 Like

No problem , glad things got fixed !