Quick Fix for Mac Users: "No Scanner Detected" with POP 4

Tutorials POP Series
1

If you are using a Mac and Revo Scan shows “No scanner detected” when connecting your POP 4, please check your system settings to ensure the driver is allowed to run in the background.

How to fix it:

  1. Make sure you downloaded the latest Revo Scan 6 software V6.2.2
  2. Go to System Settings > General.
  3. Select Login Items & Extensions.
  4. Under App Background Activity, find Revopoint 3D Technologies Inc. and make sure the toggle is turned ON.

If the issue persists after enabling this setting, please don’t hesitate to contact our support team at customer@revopoint3d.com for further assistance.

Mac
Mac1414×1090 132 KB

Mac2
Mac21398×1224 193 KB

2

This solution does not solve the problem. At least not for me.

What does solve the problem for me (Mac Mini and Macbook Pro (both M-series processors) is to kill the process: rpcServiceRS6 while running RevoScan 6. Suddenly the POP 4 is connected. Run: sudo killall -9 rpcServiceRS6 from the command line and enter your root password when asked to.

On the Mini deinstalling RevoScan6 and installing it again has so far solved the issue without having to kill rpcServiceRS6 all the time. On the Macbook every new session starts with killing off the mentioned service.

As I understand this is a known bug which should be fixed with the september release of RevoScan6.

Cheers

Jan