If you are using a Mac and Revo Scan shows “No scanner detected” when connecting your POP 4, please check your system settings to ensure the driver is allowed to run in the background.
How to fix it:
- Make sure you downloaded the latest Revo Scan 6 software V6.2.2
- Go to System Settings > General.
- Select Login Items & Extensions.
- Under App Background Activity, find Revopoint 3D Technologies Inc. and make sure the toggle is turned ON.
If the issue persists after enabling this setting, please don’t hesitate to contact our support team at customer@revopoint3d.com for further assistance.
