I recently recieved the Pop4 and there are numerous issues:
Laser scanning mode: cicular artifacts on laser scanning. and surface texture that is not on the model. Tried with 5 differnt scan objects and it has the same scannign fault. Using turntable and plenty of markers. Scan quality is quite poor and the scan detail is lacking. Scan settings:
High Qualty scan, 0.15mm point distance and cross line mode. Surfect was multiple varieties of colours and finishes buyt the exact same artifacting. Hole positions not remotely sharp.
Tracking: Any form of NIR, VCSL tracking and to some extent laser loses tracking extremely consistently and seems basically useless.
Wifi: App dosent work, Windows version of revo scan 6 had to be reinstalled twice before i could get it to work. Scanning via wifi in any form appears to not function with a windows PC.
Software version is upto date according to revoscan and the calibration was recompleted and the same artifacting was there on all scans before and after.
PC Specs AMD 7950X3D and RTX 5090 with 128GB Ram. Processing power isnt the issue. This does not appear to have been ready for release if one of its main features (app use for low quality scans, wifi use of scanner) arent available.
First of all the all modes can’t have the same artifacts because it is specific laser only artifacts when you use too bright laser brightness or collect not enough frames in laser mode what requires from 8000 to 3 K depends on the size of the model . Or you used turntable in place of moving the scanner back and forth as you should manually when using laser scanning , very important .
I did not experienced any of the issues even using Win11 old tablet with i7 8th Gen it still worked even if slower. So the software are just fine .
I scanned flat pictures so the color tracking working perfect in Full Field, Hybrid and VCSEL and you can check my 2 showcases.
Please record all your issues on video using screen recorder and send it to customer@revopoint3d.com , you can skip the laser issue as that is obvious new user issue .
Unless there is problem with the device I don’t see any reason you should experience anything if it but something just tell , me it is typical new user issues .
Let me know what the verdict was by the technicians after they checked your videos with the issues .
No, maybe I should have been more specific. This texturing defect only occurs with laser mode.
I’ve scanned 5 different objects multiple times times using auto mode and manual mode for laser brightness and exposure. I set the item as just about grey in the NIR viewing window.
these circular or swirling artefacts are in every part I scanned. Smooth faces, round faces. I even scanned a toilet roll tube with around 20 markers to make sure it was a nice matte and textured surface and had sufficient object tracking. I tried maybe 10 combinations of exposure and brightness levels and here is the result.
it captured all the actual structure very well but unfortunately these artefacts overlap and when I’m scanning gears and bracketry this could cause me problems in future.
Would you be kind enough to furnish me with a user guide then as all I got was a quick start guide, no magnetic lenses and there isn’t one anywhere obvious to download on the product page. If there are user errors I’m not sure how I’m supposed to know without having anything to reference.
That is typical laser issue if the brightness is set to high and the scanner don’t move freely across the surface or not enough frames is collected . And that is with all laser scanners .
You are collecting a hair wide lines frames and if the surface is not completely captured the ridge will appear.
For a very fine object I use not less than 8K of frames , for an object more complex at least 20-30K of frames
Laser scanning is time consuming and complex and requires lots of patience compared to Structure light scanning where full objects require only 36 frames vs 30K for a laser . That’s the difference here
If the object is white or light gray set the laser brightness to not more than level 5-7
Only increase the brightness if the surface is difficult to scan like black plastic or metal .
Don’t set the exposure to high level either because if you do it wrong the ridges will be much deeper .
I’ve been equally disappointed in the scanner, I was counting on it to be like the Pop 3 on steroids, but it’s far from that. The scanner quality is nowhere close to the quality of the POP3. I tried all modes except global markers and in multiple combinations, of full field laser and hybrid. All my scans are not usable. I’m considering sending it back!
Did you calibrate the scanner atleast once? What do you classify as “not usable”?
Comparing it to my Inspire 2 i can definitely see a difference in quality
POP 4 is not a replacement for POP 3 , it is totally oriented for different audience and purpose and do exactly what it was made for .
What are you scanning and what did you expected ?
I second the other scans being unusable, tracking is also total garbage outside of laser mode, it constantly loses tracking and won’t recover from it making me have to start a new scan.
It’s nothing like the videos they showed us before it released.
I got some decent scans with laser mode though - it sometimes can’t see the dots even though there are like 20 markers in the frame, but that’s not too bad because it picks up again quickly.
There are some artifacts, but I assumed that was just because I haven’t used it enough to get good at it, after reading this I was getting like 18k frames captured so I just need to spend longer to hit the 30k mark it seems. I don’t mind either way because laser mode seems to be working for me.
Any other mode besides laser is garbage, like, worse than garbage, it’s the literal bin juice from it, and I honestly am thinking of sending it back too, because A: if it is just like that by factory, then I don’t want it. And B: if it’s not supposed to be like that, then I want a replacement.
I can’t even scan a complete model with the non laser modes, and it won’t capture black at all even when I set it to black and bump up the brightness. Tried sprays etc.
I have calibrated it twice now, no difference.
Also I get like half a black screen on full field mode.
