Hi, got my metro y pro yesterday, got it connected last night and did some testing. fired up computer this morning and now it won’t connect. it is hooked up the same way i had it hooked up last night- using the power cord and usb c cable. the metro y pro is on i can hear the fan and the led ring is on and green.
any ideas? tried restarting computer a few times, tried different order of plugging things in etc, restarting software..
Hi @martin8907
Can you please check if you can connect it via WiFi to see if the hardware still works just fine ? Do not connect the USB c to your computer while using it via WiFi
Make sure the auto connection on WiFi is off to avoid shutting down the MetroY Pro WiFi network, since it don’t have or use Internet .
System usually switching to another WiFi if no Internet is detected .
After you test it we can move forward with next solution .
hi yes it does connect via wifi, although super slow to transmit all the frames so would love to use the cable again. tried updating drivers/chipset drivers but they all said they were up to date. my trackit still connects just fine to the same usb c port
Ok I just wanted to make sure the hardware is working fine and reboot properly.
The WiFi suppose to give you also maximum speed regardless if it is a cable or not .
I do had that issue and still have as only my thunderbolt port responses to MetroY Pro but all others USB 3.0 don’t or it says Hardware not recognized sometimes yet all scanners works just fine . New laptop
Since you already tried updating the chip set drivers , I will have to have conversation about it with the team this evening to find better solution.
If you don’t want to wait , you can contact customer@revopoint3d.com and include link to this thread to speed up the service .
I will have more info in about 6-7 hours from now on when the office opens again so I can reach out to the technician directly .
right on- appreciate it! ill keep testing with wifi for now
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