I’ve had a MetroX for a couple weeks now. On several occasions, in the middle of a scan, the scanner disconnects then reboots itself. Wiggling cables doesn’t suggest a bad connection. Restarting the scanner and software doesn’t fix it. Anyone else experiencing this?
Hi @K3vinH
Please contact customer@revopoint3d.com for technical assistance
The scanner should not disconnect itself unless there is not steady power supply or issue with USB 3 , it maybe the cable connected to the scanner
Anyway the CS will help you out with this issue .